Shawl Consulting workplace education development

Shawl Consulting workplace education development

Our dynamic, interactive programs are designed to develop effective interpersonal and business skills. We customize programs to develop the skills, knowledge and attitudes to meet your training objectives and to promote success in the workplace and in life.

Company Details

Company Information

Deirdre Kazi
Title: Partner/Associate
Telephone: (902) 830-2237
Fax: (902) 826-2223
Email: Click Here

Christine Mailman
Title: Partner/Associate
Telephone: (902) 223-8052
Fax: (902) 830-2237
Email: Click Here

Services

Communicating With Emotional Intelligence

Coaching And Leadership Skills Participants will: Understand the role of the coach and the coaching process; Learn how to give and receive effective feedback; Create a developmental plan; Develop strategies to motivate others; Tap the potential of their staff.

Conflict Resolution Participants will: Explore the different approaches to conflict; Assess their preferred style for handling conflict; Practice effective communication skills used in conflict resolution which leads to win-win outcomes.

Customer Service Participants will: Enhance their ability to build rapport and trust with customers; Practice the elements of effective communication to improve customer care; Understand the principles of excellent customer service and explore their own values and attitudes about customer service; Develop strategies to communicate effectively with each of the four behavior styles.

Sales Excellence Participants will: Improve communication skills to build rapport with clients and enhance customer relationships; Learn the elements of the customer focused sales approach; Develop strategies to communicate effectively with each of the four buying styles; Understand your competitive strengths and weaknesses and improve your close ratio.