SOFTEL Communications, Inc.

SOFTEL Communications, Inc.

SOFTEL is an experienced contact center solutions enabler with a
worldwide network of services and development professionals.
SOFTEL helps contact centers meet increasingly complex business
requirements with dependable, next-generation technology
services. SOFTEL enables telephone and multimedia-based contact
centers through technology consulting, VoIP, speech recognition,
IVR, CTI, CRM, application development, installation,
integration, implementation and management of multi-vendor voice
networking products and services, as well as workforce
optimization, strategic reporting, support and training.

SOFTEL currently serves over 200 of the Fortune 500 firms
worldwide. SOFTEL holds a high level of expertise in the
technical issues and nuances involved in installing, integrating
and implementing contact center products for businesses ranging
from Revlon, Central Illinois Lighting Company, Occidental
Chemical, and Cingular Wireless, to Canada Post Corporation,
FedEx, General Health Insurance, Xerox, Mackenzie Financial, and
Verizon Wireless. SOFTEL is proud to be continually recognized
by the worlds best-known telecom manufacturers as the go-to
source for end-to-end contact center solutions.

Company Details

Year Established: 1993

Total Sales ($CDN): $5,000,000 - $10,000,000

Number of Employees: 30

Company Information

Sonia Mokbel
Title: Director
Area of Responsibility: Export Sales & Marketing
Telephone: (514) 341-3300
Fax: (413) 683-4115
Email: Click Here

John Cognata
Title: Vice President
Area of Responsibility: Management Executive
Telephone: (514) 990-4200
Fax: (253) 736-8961
Email: Click Here

Products

Computer Telephony

Speech Recognition
SOFTEL specializes in call/ contact centers, an organizations most critical customer touch points. From the basic call center to the most complex multi-channel contact centers, SOFTEL can provide services to: - Increase agent productivity - Reduce operational expenses - Maximize revenue opportunities and - Improve customer satisfaction. One of SOFTELS competitive advantages is its ability to provide seamless solutions across the wide variety of technologies and platforms found in todays contact centers (converging solutions). SOFTEL is platform agnostic, so unique and tailored solutions are produced only according to customers requirements, objectives and environment. One of SOFTELS core strengths is its ability to successfully integrate disparate systems, as its team is skilled and experienced in a wide variety of platforms and technologies. Furthermore, SOFTELS software experts will build the applications and APIs required to enhance the functionality of communications systems, permitting the end-users to achieve the full benefits of their technology investments. Our full suite of offerings includes: - Consulting Services - Installation Services - Systems Integration - Implementation Services - Managed Services - Application Development - Support & Training.

Voice Processing
SOFTEL specializes in call/ contact centers, an organizations most critical customer touch points. From the basic call center to the most complex multi-channel contact centers, SOFTEL can provide services to: - Increase agent productivity - Reduce operational expenses - Maximize revenue opportunities and - Improve customer satisfaction. One of SOFTELS competitive advantages is its ability to provide seamless solutions across the wide variety of technologies and platforms found in todays contact centers (converging solutions). SOFTEL is platform agnostic, so unique and tailored solutions are produced only according to customers requirements, objectives and environment. One of SOFTELS core strengths is its ability to successfully integrate disparate systems, as its team is skilled and experienced in a wide variety of platforms and technologies. Furthermore, SOFTELS software experts will build the applications and APIs required to enhance the functionality of communications systems, permitting the end-users to achieve the full benefits of their technology investments. Our full suite of offerings includes: - Consulting Services - Installation Services - Systems Integration - Implementation Services - Managed Services - Application Development - Support & Training.

Services

Interactive Voice Response SOFTEL specializes in call/ contact centers, an organizations most critical customer touch points. From the basic call center to the most complex multi-channel contact centers, SOFTEL can provide services to: - Increase agent productivity - Reduce operational expenses - Maximize revenue opportunities and - Improve customer satisfaction. One of SOFTELS competitive advantages is its ability to provide seamless solutions across the wide variety of technologies and platforms found in todays contact centers (converging solutions). SOFTEL is platform agnostic, so unique and tailored solutions are produced only according to customers requirements, objectives and environment. One of SOFTELS core strengths is its ability to successfully integrate disparate systems, as its team is skilled and experienced in a wide variety of platforms and technologies. Furthermore, SOFTELS software experts will build the applications and APIs required to enhance the functionality of communications systems, permitting the end-users to achieve the full benefits of their technology investments. Our full suite of offerings includes: - Consulting Services - Installation Services - Systems Integration - Implementation Services - Managed Services - Application Development - Support & Training.

Call Center Technology SOFTEL specializes in call/ contact centers, an organizations most critical customer touch points. From the basic call center to the most complex multi-channel contact centers, SOFTEL can provide services to: - Increase agent productivity - Reduce operational expenses - Maximize revenue opportunities and - Improve customer satisfaction. One of SOFTELS competitive advantages is its ability to provide seamless solutions across the wide variety of technologies and platforms found in todays contact centers (converging solutions). SOFTEL is platform agnostic, so unique and tailored solutions are produced only according to customers requirements, objectives and environment. One of SOFTELS core strengths is its ability to successfully integrate disparate systems, as its team is skilled and experienced in a wide variety of platforms and technologies. Furthermore, SOFTELS software experts will build the applications and APIs required to enhance the functionality of communications systems, permitting the end-users to achieve the full benefits of their technology investments. Our full suite of offerings includes: - Consulting Services - Installation Services - Systems Integration - Implementation Services - Managed Services - Application Development - Support & Training.

System Integration SOFTEL specializes in call/ contact centers, an organizations most critical customer touch points. From the basic call center to the most complex multi-channel contact centers, SOFTEL can provide services to: - Increase agent productivity - Reduce operational expenses - Maximize revenue opportunities and - Improve customer satisfaction. One of SOFTELS competitive advantages is its ability to provide seamless solutions across the wide variety of technologies and platforms found in todays contact centers (converging solutions). SOFTEL is platform agnostic, so unique and tailored solutions are produced only according to customers requirements, objectives and environment. One of SOFTELS core strengths is its ability to successfully integrate disparate systems, as its team is skilled and experienced in a wide variety of platforms and technologies. Furthermore, SOFTELS software experts will build the applications and APIs required to enhance the functionality of communications systems, permitting the end-users to achieve the full benefits of their technology investments. Our full suite of offerings includes: - Consulting Services - Installation Services - Systems Integration - Implementation Services - Managed Services - Application Development - Support & Training.

Crm (customer Relationship Management) SOFTEL specializes in call/ contact centers, an organizations most critical customer touch points. From the basic call center to the most complex multi-channel contact centers, SOFTEL can provide services to: - Increase agent productivity - Reduce operational expenses - Maximize revenue opportunities and - Improve customer satisfaction. One of SOFTELS competitive advantages is its ability to provide seamless solutions across the wide variety of technologies and platforms found in todays contact centers (converging solutions). SOFTEL is platform agnostic, so unique and tailored solutions are produced only according to customers requirements, objectives and environment. One of SOFTELS core strengths is its ability to successfully integrate disparate systems, as its team is skilled and experienced in a wide variety of platforms and technologies. Furthermore, SOFTELS software experts will build the applications and APIs required to enhance the functionality of communications systems, permitting the end-users to achieve the full benefits of their technology investments. Our full suite of offerings includes: - Consulting Services - Installation Services - Systems Integration - Implementation Services - Managed Services - Application Development - Support & Training.

Cti (computer Telephony Integration) SOFTEL specializes in call/ contact centers, an organizations most critical customer touch points. From the basic call center to the most complex multi-channel contact centers, SOFTEL can provide services to: - Increase agent productivity - Reduce operational expenses - Maximize revenue opportunities and - Improve customer satisfaction. One of SOFTELS competitive advantages is its ability to provide seamless solutions across the wide variety of technologies and platforms found in todays contact centers (converging solutions). SOFTEL is platform agnostic, so unique and tailored solutions are produced only according to customers requirements, objectives and environment. One of SOFTELS core strengths is its ability to successfully integrate disparate systems, as its team is skilled and experienced in a wide variety of platforms and technologies. Furthermore, SOFTELS software experts will build the applications and APIs required to enhance the functionality of communications systems, permitting the end-users to achieve the full benefits of their technology investments. Our full suite of offerings includes: - Consulting Services - Installation Services - Systems Integration - Implementation Services - Managed Services - Application Development - Support & Training.

Voip (voice Over Ip) SOFTEL specializes in call/ contact centers, an organizations most critical customer touch points. From the basic call center to the most complex multi-channel contact centers, SOFTEL can provide services to: - Increase agent productivity - Reduce operational expenses - Maximize revenue opportunities and - Improve customer satisfaction. One of SOFTELS competitive advantages is its ability to provide seamless solutions across the wide variety of technologies and platforms found in todays contact centers (converging solutions). SOFTEL is platform agnostic, so unique and tailored solutions are produced only according to customers requirements, objectives and environment. One of SOFTELS core strengths is its ability to successfully integrate disparate systems, as its team is skilled and experienced in a wide variety of platforms and technologies. Furthermore, SOFTELS software experts will build the applications and APIs required to enhance the functionality of communications systems, permitting the end-users to achieve the full benefits of their technology investments. Our full suite of offerings includes: - Consulting Services - Installation Services - Systems Integration - Implementation Services - Managed Services - Application Development - Support & Training.

Wfm (workforce Management) SOFTEL specializes in call/ contact centers, an organizations most critical customer touch points. From the basic call center to the most complex multi-channel contact centers, SOFTEL can provide services to: - Increase agent productivity - Reduce operational expenses - Maximize revenue opportunities and - Improve customer satisfaction. One of SOFTELS competitive advantages is its ability to provide seamless solutions across the wide variety of technologies and platforms found in todays contact centers (converging solutions). SOFTEL is platform agnostic, so unique and tailored solutions are produced only according to customers requirements, objectives and environment. One of SOFTELS core strengths is its ability to successfully integrate disparate systems, as its team is skilled and experienced in a wide variety of platforms and technologies. Furthermore, SOFTELS software experts will build the applications and APIs required to enhance the functionality of communications systems, permitting the end-users to achieve the full benefits of their technology investments. Our full suite of offerings includes: - Consulting Services - Installation Services - Systems Integration - Implementation Services - Managed Services - Application Development - Support & Training.