Process Quality Associates Inc.

Process Quality Associates Inc.

Process Quality Associates (PQA) is a team of professionals who
help companies rapidly improve their quality, productivity, efficiency, profitability, and stakeholder satisfaction.

PQA was recognized by Alliance Canada (formally Canadian
Manufacturers Association) as one of only 18 consultants across
Canada with the necessary experience for implementation of
ISO-9000 (1994).

Our consultants and trainers have assisted over 120 companies
with various phases of their ISO-9000 or QS-9000 implementation
projects since 1989.

PQA specialists were involved in the first ISO-9000 certification
in Romania in 1995.

Don Whitred, PQA Sr. Associate was involved in the first ISO-9000
certification in Canada in 1989 (Northern Telecom Bramalea).

PQA developed the concept of the 8 Competitive Factors for
ensuring every employee could participate in making any
ISO/QS-9000 system simultaneously focused on the customers,
company, and employees. The result of this special
implementation process can be:

* 76% reduction in customer complaints

* 351% return on investment for the ISO/QS project

* 30% increase in employee morale

* 6 times lower risk of bankruptcy

PQA is the sole distributor and implementor of the Plexus (r)
QS-9000 Implementation system. Plexus was found to be the best
system of the hundreds used by the Tier I suppliers, and was so
good, Ford Chrysler & GM purchased the rights to the program.
Automotive Industry Action Group (AIAG), a partnership between
the Big 3 and major suppliers endorses Plexus as the recommended
and preferred method to implement QS-9000.

PQA also specializes in total quality management, quality
function deployment (QFD), preventive maintenance, statistical
analysis and SPC, error of measurement, design of experiments
(DOE), single minute exchange of dies (SMED), material resource
planning (MRP II), customer & employee surveys and their
analysis, absenteeism reduction, union avoidance and
decertification strategies, synchronous manufacturing and theory
of constraints (TOE), strategic & business planning, HAACP,
failure mode effect analysis (FMEA) for both design and process,
internal auditor training, lead assessor training, problem
solving & troubleshooting workshops, turnaround and crisis
management, government funding and grant applications, research &
development (R&D), computer simulations and statistical modeling.

Call PQA today at (800)-837-7046 for a free half hour
consultation and needs assessment.

Company Details

Year Established: 1988

Total Sales ($CDN): $100,000 - $200,000

Number of Employees: 8

Company Information

Glenn Black
Title: President
Area of Responsibility: Management Executive
Telephone: (519) 667-1720
Fax: (519) 667-1722
Email: Click Here

Don Whitred
Title: Partner/Associate
Telephone: (519) 667-1720
Fax: (519) 667-1722
Email: Click Here

John Mclellan
Title: Partner/Associate
Telephone: (519) 667-1720
Fax: (519) 667-1722
Email: Click Here

Jodi Sinclair
Title: Manager
Telephone: (519) 667-1720
Fax: (519) 667-1722
Email: Click Here

Products

Software

Services

Consulting Consulting and training programs in quality assurance, project management, ISO-9000, QS-9000, HACCP, GMP, productivity, quality system audits, strategic planning, scheduling, and software systems.

Training Courses Public, private, and customized training courses & workshops in 75 different technical topics (eg. problem solving & troubleshooting, quality assurance tools, management systems, 9 Competitive Factors, strategic planning, auditing, geometric dimensioning & tolerancing (GDT), single minute exchange of dies (SMED), ISO-9000 ISO-9001 QS-9000 HACCP, 16949, Measurement system analysis (MSA), R&R studies, statistical analysis, computer aided modeling & simulation, software quality assurance, etc.)

Quality Management Auditing Design, conduct, and report on 2nd and 3rd party quality management audits for verifying the existence and effectiveness of the quality systems of customers (product stewardship), self (internal audits), and suppliers (supplier support and development).

Project Management Project management services help clients define the scope of the project, responsibilities, available resources, deadlines, costs, interactions, precedents, and sequences for the safe, quick, and cost effective implementation of large, risky, or highly important projects and goals.

Total Quality Management Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services

Sales And Marketing Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for manufacturers.

Six Sigma Implementation Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services

Iso 14001 Environmental Services Consulting, auditing, & implementation services for environmental assessments and management systems

Strategic Planning Assessment, planning, facilitation, & implementation services for strategic planning and business planning.

Iso 9001 Quality Management Services Consulting, auditing, assessment, training, facilitation, technical support, technical writing, and implementation services

Iso 13485 Medical Device Services Consulting, auditing, facilitation, technical support, technical writing, planning, & implementation services

Iso/Ts 16949 Automotive Quality Services Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for auto parts manufacturers.

As 9000 Quality Management For Aerospace Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for aerospace manufacturers.

Energy Conservation & Efficiency Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for energy efficiency, alternative energy sources, and sustainable development

Project Management Services Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for project management, project scheduling, and risk assessment.

Business Excellence Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for business excellence

Problem Solving Technical problem solving, trouble shooting, problem diagnosis, start up, prototyping, and improvement using quality assurance and/or engineering principles.

Business Process Management Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services

Statistical Analysis, Experiments, Forecasting Design, consulting, auditing, analysis, facilitation, assessment, technical support, technical writing, and implementation services for auto parts manufacturers.

Theory Of Constraints (toc) Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services

Lean Manufacturing Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for manufacturers.