Nomino Technologies Inc.

Address: 300-4750 Henri-Julien Ave.
Montreal, QC H2T 3E4

Mailling Address: 300-4750 Henri-Julien Ave.
Montreal, QC H2T 3E4

Phone: (514) 843-2152

Fax: (514) 843-2153

Email: Click Here

Map it: Click Here


Nomino Technologies

The Nomino Suite contains four powerful, flexible applications that
make it possible to quickly carry out corporative and institutional
objectives in the area of customer service. Nomino Assistant, Nomino Answer, Nomino Mail and Nomino Search are all based on the technology of analyzing textual content in several languages, carrying out complex diagnoses, and providing extremely precise answers to questions formulated in natural language.
Nomino Technologies provides unparalleled solutions for your customer service on the Web. With our customized services which respond to your needs, our consultants help you find the right strategy for optimizing your e-customer service management.

Our Product Line
Nomino Answer, a web information retrieval and customer service tool.
that answers customers' questions directly with its comprehensive knowledge base.

Nomino Assistant , a new generation personalized Virtual Assistant
that instantly builds a relationship with your clients based on understanding and dialogue in real-time, 24 hours a day.

Nomino Search, a powerful search engine that can be integrated into
your website, intranet and/or extranet.

Nomino Mail, an intelligent email management system that ANALYSES, SORTS, FORWARDS and ANSWERS your incoming emails automatically while increasing your productivity and efficiency in real-time.

Company Details

Year Established: 2000

Total Sales ($CDN): $1,000,000 - $5,000,000

Number of Employees: 15

Company Information

Anja Pott
Title: Consultant
Telephone: (514) 843-2152
Fax: (514) 843-2152
Email: Click Here

Alain Tibault
Title: Prsident
Telephone: (514) 843-2152
Fax: (514) 843-2153
Email: Click Here


Nomino Web Assistant

Nomino Mail
Nomino Mail is an e-mail management system based on the technology of natural-language processing. The system performs textual analysis of an e-mails content: categorizes each e-mail, sends a personalized acknowledgement of receipt, then directs the message to customer service agents. Categorizing e-mail allows it to be sorted and directed to agents that have expertise on a particular topic. Simultaneously, it creates an archive of all e-mail. A statistics module allows for report generation using a wide range of parameters to facilitate global management of the tool and of agent activity. Nomino Mail consists of a Management Module, a Knowledge Base, and two client applications: the Agent workstation and the Administrator workstation. Nomino Mail treats messages in French and in English

Nomino Search
Nomino Search is a document indexing and search tool for the Internet and intranets. Based on natural-language processing, it offers a very high level of accuracy in information retrieval; In addition to finding documents containing desired keywords, Nomino Search also finds documents containing their semantic equivalent, which is what makes it stand out from the competition; Nomino Search combines search engine functions with a capacity to perform data mining; Nomino Search offers an optional spell-checker that eliminates errors during the formulation of a search, favoring results with higher relevance.

Nomino Answer
Nomino Answer is an information retrieval and customer service tool that answers queries in a question / answer mode. Using linguistic analysis technology, Nomino Answer processes the question and generates a specific answer. Nomino Answer automates the processing of repetitive questions received on the Website. The request and results window is entirely adaptable and can be personalized according to the look/brand of your web site. -Nomino Answer conducts a simultaneous natural language search of both web content and a customized knowledge base, returning both a direct answer and all related documents pertaining to the query available on the web site.