Micro Action

Micro Action

Micro Action is an Information Technology firm that assists
organizations with their business improvement efforts. We
achieve this through the power of information technology,
process innovation, information management and business
practices. In the last 10 years we have succeeded in making
major improvements in the way many organizations operate.

Our specialties include: Knowledge Management, Collaborative e-
Business, Process Improvement, Strategic IT Counsel, Training as
well as full application development services for Lotus
Notes/Domino.

Company Details

Company Information

Benoit Doiron
Title: President
Area of Responsibility: Export Sales & Marketing, Domestic Sales & Marketing, Research/Development/Engineering, Manufacturing/Production/Operations
Telephone: (506) 383-6126
Fax: (506) 532-3662
Email: Click Here

Services

Knowledge Management

Lotus Notes/Domino The Lotus Notes/Domino family of systems (by IBM) is currently the world`s leading software platform for the design of Knowledge Management & Collaborative e-Business Solutions. It is also one of the most successful tools to be used in the reengineering and streamlining of business processes. Notes/Domino was designed to manage non-structured data (the kind of information that is not easily digested by traditional databases but is nonetheless at the center of many organizations). Domino thrives on storing, processing, searching and sharing such things as: - Project Materials & Notes - Reports - Logs - Tasks / WBS (Work-Breakdown-Structures) - Marketing Materials - Technical Drawings/ Plans - Standards / Policies / Best Practices - Rules & Regulations - Correspondence - ... Which may in turn be contained in a variety of electronic mediums such as: - Word-processing files - Project Management Files - PIMs / Contact Managers - Scans - Web pages - Videos or Images - Spreadsheets - Specialized forms - ... In contrast, trying to manage that kind of non-structured data through a relational database might feel like trying to push a square peg into a round hole. Notes/Domino also provides an infrastructure that helps people (coworkers, partners, customers and suppliers) work together more effectively, regardless of technical, organizational, or geographical boundaries. Being built on an open**, and unified architecture, it lets you create solutions for any collaborative environment including corporate Intranets, the Internet, and Portals. The fact that over 75 million people in many of the world's top corporations entrust some of their most mission-critical operations to Notes and Domino Solutions says a lot about the strength of the platform (Over 10 million new users in the 4th quarter of 2000 alone). Of particular interest to us are projects using Lotus Notes/Domino in the fields of: - Knowledge Management - Collaborative e-Business - Virtual Office / Telecommuting - PSA - Professional Services Automation - CRM - Customer Relationship Management Systems - SCM - Supply-Chain Management Systems - HRM - Human Resources Management Systems - Project Management System for Small teams of specialists & Professionals - Standards / Policies / Best Practices Management - Systems for the Management of Business Improvement Efforts (ex: User Requirements Management, Specifications Management, Change-process Management)

Collaborative E-business / C-commerce Human interaction is at the center of almost every value-add business process. It permeates every project and every transaction. An organization's ability to get people to interact and work together effectively will often determine the success or failure of its endeavors. We offer tools and technology that can greatly enhance your team's ability to communicate, collaborate and share information with each other as well as conduct business with the outside world (clients, suppliers, partners, investors, regulatory agencies, etc). The most important weapons in the Collaborative e-Business arsenal include: - Discussion Forums - Virtual Workplaces - Messaging (Ex: E-Mail) - Real-time Collaboration Instant Messaging Instant Awareness E-Meetings Audio/Video Conferencing Shared Whiteboards Application Sharing - Electronic Coordination & Scheduling - Workflow - e-Learning Where does c-Commerce (Collaborative Commerce) fit in regards to the general concept of e-Commerce? Until recently, e-Commerce efforts have been focused on the challenge of electronic business transactions. Although this is a necessary step, it is important to remember that business relationships are comprised of much more than transactions. In the real world, business relationships have always been surrounded by a whole gamut of human relationships and interactions. If e-commerce is to fulfill its lofty promises of a virtual business world, the principles and tools of Collaborative Commerce will have to become an integral part of e- Commerce projects.

Virtual Office / Telecommuting Bring the power of technology to bear on the problems of cramped and costly office facilities and lengthy daily commutes. The benefits: Reduce costs and gain flexibility while increasing the quality of life of your workforce and its loyalty to your organization.

It Counseling: Strategic 1. Development of Strategic Plans 2. Assistance with Strategic Decisions 3. Development of Best Practices 4. Development of Standards (regarding Technological 5. Infrastructure, Business Applications and/or Busines Processes) 6. Productivity Improvement Studies 7. Counsel on Industry Trends / Future Technologies

It Counseling: Tactical 1. Procurement Counseling: Evaluation & Selection of Technologies, Applications and Specialists 2. Facilitation: Bridging the language and conceptual void between business leaders and technologists 3. Deployment Planning