KLJ Field Services
Windsor, NS
Company Overview
While our approach is fresh and innovative, we are no strangers to the market research data collection industry. Prior to opening our own facility we have had to rely on the services of other phone centers. Through that experience, we quickly became aware of what is lacking in the industry. We are able to deliver exceptional client service through in-depth understanding of our clients needs. Unlike companies that offer field services to complement their core competency of market research, our core competency is data collection. Our team of experienced, competent and responsive professionals is dedicated to ensuring the success of your project. Our success is measured by your satisfaction.
Company Information
Physical Address
94 Wentworth Rd.
Windsor, NS B0N 2T0
CA
Mailing Address
P. O. Box 668
Windsor, NS B0N 2T0
CA
Additional Details
Legal Name: KLJ Field Services
Number of Employees: 85
CA
TECHNICAL FAQ's
Q1 How many phone stations does KLJ have?
A1 Our state-of the art facility currently has 48-seats with ample room for expansion.
Q2 Are all of those equipped for CATI?
A2 Yes.
Q3 What type of computer system are you using?
A3 We are running a Microsoft NT network and all of our stations are Windows 95+
Q4 Do you use predictive dialers or autodialers?
A4 We have a predictive dialer (VOXCO technology Pronto www. voxco. com). The dialer can be run in three modes: power dialer, autodialer and predictive. The dialer also operates in preview mode to allow the interviewers to review new surveys prior to dialing.
Q5 What CATI software are you using?
A5 We are using VOXCOs Interviewer CATI software (www. voxco. com). We have BOTH the DOS and WINDOWS versions of their software. We also have access to the last three versions of their software to allow us to be compatible with clients who may also be using an earlier version of VOXCOs Iinterviewer software
Q6 Can I, as a client, check the CATI program internally at my office?
A6 Yes, we actually strongly recommend this as part of our Quality Assurance on the CATI programming. We provide our clients with a ZIP file that contains an executable version of the CATI file. We also provide you with instructions on how to navigate through out the questionnaire - testing the various skips and verifying first hand what the interviewers themselves will see when conducting a survey.
Q7 What is your data output/format standard?
A7 can provide any of the following formats to our clients:
80 CARD punch data files XLS (Microsoft Excel) Fixed width ASCII files Delimited text file DBF SAV (SPSS file) SAS (SASS file) SSS (Triple S file) QAX (Quantum file)
Custom formats are also available.
Knowing of KLJs strong business ethics and philosophies intimately, we recommend KLJ as a preferred VOXCO field supplier to our clients Maurice Beauregard VOXCO
In the past I have been reluctant to outsource telephone work because I could not find phone centers who could meet my requirements. I am writing to tell you how pleased we have been with the work we have sent you and the responsiveness of everyone in your organization in meeting the needs of my organization and my clients. Andy Martin, Ph. D. Opinions Unlimited, Inc.
their philosophies and technical background is very similar to our own. We have enjoyed working with them and will continue to do so Melanie R. Sorlien Consumer Insights Inc.
we are extremely satisfied with the quality, dependability and value of your service. From a customer service standpoint, your firm stands above other overflow field service firms we have used. In fact, we now consider you first before any data collection work is contracted out. Wayne A. Kramer BenchMarketing Associates Inc.
We have worked with KLJ and have been satisfied by their responsive, cost-effective approach to data collection.
Raghavan K. Mayur, President Technometrica Market Intelligence, Inc. Oradell, New Jersey, USA
Contacts
Jason Mcgrath
Title: President
Area of Responsibility: Management Executive
Phone: Show phone
Fax: Show fax
Email: Show email
Jen Green
Title: Manager
Area of Responsibility: Customer Service
Phone: Show phone
Fax: Show fax
Email: Show email
Services
- Market Research Data Collection & Support Services
Additional Information
541910
R105-Mailing and Distribution Services (Excluding Post Office Services), R113-Data Collection Services
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