Interactive Computers & Multimedia
Interactive Computers & Multimedia is a leading business
performance improvement company offering comprehensive multimedia
solutions to suit our clients' training needs.
IC&M represents over 300 training programs from the training
industries most reputable and respected companies from around the
world. IC&M empowers clients with the most innovative and
effective training solutions available - thereby providing
skills, increasing productivity, reducing training costs and
increasing employee retention.
Most importantly, IC&M works closely with companies to gain an
understanding of their training needs, corporate culture, and the
technology available for content delivery. This consultative
process coupled with IC&M's extensive experience and broad range
of products and services provides for practical recommendations
to solve a client's training needs.
MEDIA: CD-ROM, Inter/Intranet(WBT), CBT, Laserdisc, Video, Books
TOPICS:Management Effectiveness, Customer Service, Computer
Skills, Supervisory Skills, Leadership, Project Management,
Sales, Communication Skills, Team Building, Telephone Skills,
Personal Effectiveness, Career and Life Planning, and more....
COURSEWARE PUBLISHERS: Harvard Business School, Glencoe,
Tarragon,Wilson Learning, Infosource, Intercom, Training Direct,
Xebec, Eduperformance, ITC, CTSC, Gartner Group,and more...
LANGUAGES: Courseware is available in English and French.
OTHER: Menuing and Tracking Software
Registration and Scheduling Software
Surveying Software
Testing Software
Computer Hardware and Laptops.
Company Details
Year Established:
1993
Number of Employees:
7
Company Information
Jon Sher
Title:
President
Area of Responsibility:
Management Executive
Telephone:
(416) 510-1458
Fax:
(416) 447-7771
Email:
Click Here
Products
Harvard Business School
Tarragon Can I...? Series
CAN I....? Performance Improvement Series
* are Competency based
* include Optional Pre and Post Testing
* include Administration and Tracking System
* include facility to add you logo, text, and sound to introduce
the course
The audience for the CAN I...? series is anyone seeking
professional development to enhance their performance and
contribution in the workplace.
1. Making your time count: In reality, time management
is really self management. This course provides the skills and
strategies to manage yourself to achieve your goals.
2. Exceeding you Customers Expectations: Develops new
and practical skills for anyone in an organization for whom
providing high levels of both internal or external customer
service has been identified as a priority.
3. Negotiating for a Positive Outcome: Good negotiation
skills ensure that we all work cooperatively and therefore more
productively.
4. Taking in Information Effectively: Deals with taking
the information in while getting your message across and is all
about communicating information to others.
5. Getting your Message across: This course deals with
communicating information to others. This course provides skills
and strategies to achieve this aim
6. Participating In Project Teams: The success of a
project is usually due in part to teamwork. This course aims to
ensure that those joining project teams are able to add their
full value from the start.
7. Coaching in the Workplace: Coaching enables skills
and experience to be passed on by one employee to another, in a
way that minimizes the disruption to established routines.
8. Dealing with Conflict: The most desirable method to
handling conflict is the win/win approach. This course provides
the means to help people work as partners not opponents.
9. Turning Problems into Opportunities: To
successfully solve problems you need to have a positive attitude
which enables you to view them as opportunities rather than
barriers to success.
10. Everyone Sells: This course provides an
understanding to assist you to maximize the value of your
products and services to your customer, and hence your value to
your organization.
11. Thinking Creatively: Will enable you to develop
attitudes which will enhance your creative ability and
demonstrates a number of skills and techniques you can apply to
any situation.
12. Listening Effectively: To listen effectively you
need to be both attentive and retentive. This course will show
you how to process and retain more of the information you hear.
Mcgraw-hill/Glencoe
LEADERSHIP WEB: Four leadership roles are broken down
into 30 business competencies vital to the developing manager.
Focusing on practical, immediately applicable skills rather than
impractical theories, the Leadership Web provides a structure for
practising and applying these skills in your own organization.
Working with Others
Establishing goals and expectations
Recognizing and Rewarding Behaviour
Involving and Empowering Others
Coaching and Developing Others
Managing Conflict
Managing a Diverse Workforce
Communicating Effectively
Dealing with the Problem Employee
Personal Productivity
Developing Career & Personal Life Skills
Managing Time and Stress
Making Effective Presentations
Writing Effectively
Managing Projects
Thinking Creatively
Continuous Improvement
Building a Framework for Continuous Improvement
Understanding and Reducing Process Variation
Solving Problems
Improving Processes
Using Tools for Continuous Process
Facilitating Groups
Promoting Teamwork and Co-operation
Providing Customer Service
General Management Competencies
Planning and Organizing for Performance
Coordinating and Monitoring for Performance
Using Financial & Quantitative Data
Thinking Strategically
Managing Change
Interviewing for Selection and Promotion
Appraising Employee Performance
Understanding Employment Law
UPGRADE: Through a high quality, easy to use
interactive format, Upgrade enables trainees to learn a variety
of skills---from blueprint reading to industrial safety to
statistical process control. The program also includes a
management software program that allows you to edit lessons and
track trainee performance.
Instrumentation and Control
Introduction
Measurement Devices
Control Devices
Troubleshooting
Blueprint Reading:
General Print Reading
Process and Instrumentation Drawing
Electrical Print Reading
Mechanical Prints
Pneumatics
Introduction
Control Devices
Actuators
Troubleshooting
Programmable Controllers
How PLCs work
Ladder logic
Troubleshooting
Industrial Safety
Hazard Communication
Lockout/Tagout
Confined Space Entry
Respirator Use
Personal Protective Equipment
Applied Ergonomics
HM-126F
Forklift safety
General Skills
TQM
ISO 9000
Hand and Power Tools
Troubleshooting Skills
Measuring and Gauging
Machining
Principles of Machining
Metal cutting Machinery
CNC Machine Systems
Electrical/Electronics
Basic Electricity
DC Circuits
AC Circuits
Motors and Transformers
Intro to Electronics
Solid State Theory
Digital Electronics
Hydraulics
Introduction
Pumps and Accumulators
Flow Control
Pressure Controls
Actuators
Troubleshooting
Statistical Process Control
Basic SPC
Advanced SPC
Wilson Learning
CD-Rom programs featuring a training consultant with video,
sound, slide shows, games and simulations. Titles include:
1. Start to Sell: Focus your time and energy on getting in
front of the people who will best help you develop your business.
2. Sell to Needs: People love to buy, they hate to be
sold. If you understand your customers needs, you can identify
and present a solution that bridges the gap between what they
have and what they want.
3. No Trust? No Sale! Trust is the key to building
effective and long-term sales relationships.
4. Connect for Success: If you want to connect with and
influence others, it is important to communicate with them in
ways in which they are comfortable.
5. Keep your Cool: We cant control all of the events in
our lives, but we can choose how we react to them.
6. Create Your Dream Job: Learn to be your own career
counselor by helping three individuals explore answers to
important questions about their talents, interest, and preferred
environment.
7. Repacking Your Bags: Learn how to unpack and repack
your physical, emotional, and intellectual baggage and put
together a plan for personal fulfilment.
8. Relate With Ease: Improve your interactions with others
by reducing misunderstandings, arguments, and tension.
9. Decide for Sure: The ability to make decisions helps
you to avoid future problems as well as to find solutions to
existing problems.
10. You Can Lead: A leaders skill is in communicating
ideals and motivating others to realize their own sense of
purpose.
Intercom
*Managing Performance
*Civil Treatment for Managers
*Achieving Service Excellence
TELEPHONE SKILLS
*Determining Caller Needs
*On Incoming Calls
*How to Handle the Irate Caller
*Do's & Don'ts of Customer Service
BUSINESS WRITING
*Effective Writing
*Effective Editing
*Good Grief, Good Grammar
*More Good Grief, Good Grammar
Training Direct (ftm)
See FINANCIAL TIMES MANAGEMENT for course descriptions
PERSONAL SKILLS
*An Introduction to Assertiveness
*Making Quick Decisions
*Principles of Time Management
*Practising Time Management
*The Art of Negotiating
PEOPLE MANAGEMENT
*Coaching for Success
*Delegation
*Essentials of Interviewing Skills
*Recruitment Interviewing
*Grievance and Disciplinary Interviewing
*Appraisal Interviewing
*Building a Partnership
*Effective Communication
*Getting the Work Done
*Developing People
FINANCE
*How Money Works in Business
*Budgeting
*Controlling Working Capital
*Improving Your Profitability
CUSTOMER CARE
*Power to the Customer
PROJECT MANAGEMENT
*The Process
*Planning: Tools and Technique
*Tracking and Control
QUALITY
*The Quality Programme
*An Introduction to Statistical Process Control
*An Introduction to Total Quality Management
OFFICE SAFETY
*Working with Display Screen Equipment
Infosource
MS OFFICE 4.2 Introduction
MS OFFICE 7.0 Introduction, Intermediate
MS OFFICE 97 Introduction, Intermediate and Advance
Word 6.0
Word 7.0 Introduction
Word 7.0 Intermediate
Word 97 Introduction
Word 97 Intermediate
Word 97 Advance
Excel 5.0
Excel 7.0 Introduction
Excel 7.0 Intermediate
Excel 97 Introduction
Excel 97 Intermediate
Excel 97 Advance
PowerPoint 4.0
PowerPoint 7.0 Introduction
PowerPoint 7.0 Intermediate
PowerPoint 97 Introduction
PowerPoint 97 Intermediate
PowerPoint 97 Advance
Access 2.0
Access 7.0
Access 97 Introduction
Access 97 Intermediate
Access 97 Advance
WordPerfect
Lotus
Windows NT 4.0
Windows 95
Windows 3.1
more.....
Edu-performance
EDU-PERFORMANCE CANADA
Le multimedia au service de votre formation
Formation a WordPerfect 6.0;
Formation a Microsoft PowerPoint 7.0 ;
Formation a WordPerfect 6.1;
Formation a Microsoft Access 7.0;
Formation a Microsoft Word 6.0;
Formation a Internet avec Netscape 3.0;
Formation a Microsoft Word 7.0;
Formation a Microsoft Outlook 97;
Formation a Microsoft Word 97;
Formation a Windows 95;
Formation a Microsoft Excel 5.0;
Formation a Lotus Word Pro;
Formation a Microsoft Excel 7.0;
Formation a Microsoft PowerPoint 97;
Formation a Microsoft Excel 97;
Formation a Microsoft Access 97
Financial Times Management
Financial Times Management has been pioneering new training
solutions and service innovations. They have lead the way in the
development of multimedia as a highly efficient methods of sales
training in today's interactive learning environment.
PERSONAL SKILLS:
1. An Introduction to Assertiveness: This course is for
anyone who wants to be a more effective communicator, whether
they are currently too passive, too aggressive, or somewhere in
between.
2. Making Quick Decisions: This interactive program will
help anyone who needs to practice time management skills in real
life situations.
3. Principles of Time Management: Looks at the general
concepts of time management and analyses how efficiently time is
used. It teaches principles to help you to make more productive
use of your time.
4. Practicing Time Management: Shows you how to deal with
disruption and develop the skills which will enable you to make
the very best use of your working day.
5. The Art of Negotiating: This course uses a series of
dramatic sequences to help you learn and apply the techniques you
need to achieve win-win every time.
PEOPLE MANAGEMENT
1. Coaching for Success: Explains the chemistry of the
coaching partnership and gives practical, step-by-step guidance
on the coaching process itself.
2. Delegation: Will sharpen your delegation skills, and
help you get a picture of your own attitudes. All managers and
supervisors will be more effective as a result of this course.
3. Essential Interviewing Skills: Teaches you basic
interviewing skills which are the bedrock of good communication.
It reinforces the vital basics so often overlooked in a busy
working environment.
4. Recruitment Interviewing: Teaches you the specialist
skills you need, and gives you a chance to practice, so when you
do it for real you get it right every time.
5. Grievance & Disciplinary Interviewing: Knowing the
right techniques to use can ease both parties through these often
stressful interviews. This course gives you all the guidance you
need, and a chance to practice what you have learned.
6. Appraisal Interviewing: Shows you how to conduct
appraisal interviews which will motivate your staff and help them
to spot their weaknesses, and eradicate them.
7. Building a Partnership: Managers will only get their
policies converted into actions if they work well with their
supervisors. This course explains the critical first step in
building such a relationship.
8. Effective Communication: Shows team leaders how to
talk to groups and be sure the message is getting across, and how
to listen to people, and get on with them.
9. Getting the Work Done: Shows supervisors and managers
how to organize themselves and their teams so that the work gets
done on time and correctly.
10. Developing People: Shows you how to develop your staff
to fulfill their and your potential, both as individuals and as
team members.
PROJECT MANAGEMENT
1. The Process: Will take you through four key areas that
will ensure you and your team to know how to avoid problems and
as a results improve resource scheduling and reduce costs.
2. Planning: Tools and Techniques: Takes you step by
step through the appropriate tools and techniques and looks at
ways to reduce costs and improve resource scheduling.
3. Tracking & Control: Will give you and your team the
skills you need to keep your projects on course, and give you the
confidence to take appropriate action if things do start to slip.
FINANCE
1. How Money Works in Business: You are given a business
to run with a profit target to achieve. During this exercise you
are introduced to simple balance sheets and profit and loss
accounts.
2. Budgeting: Will demystify the aspects of finance for
managers who have no financial training, but need to have a good
grasp of budgeting skills so they can manage with an awareness of
the business profitability.
3. Controlling Working Capital: Explains the elements of
working capital and why it must be controlled. You are asked to
review the affairs of a small fashion company with a cash flow
crisis, using a variety of control methods.
4. Improving Your Profitability: Tasked with running your
own market stall, you will look at profitability, trading profit,
fixed assets and working capital, business performance and any
problems which may arise.
CUSTOMER CARE: Power to the Customer: This course will help
you establish excellent customer service by empowering your front
line staff to handle service issues. It will give them the
knowledge and confidence they need to deal with customers
requests responsibly and efficiently.
QUALITY
1. The Quality Program: This course will address the
inherent need in any business for a system that guarantees
quality as the basis for productivity and efficiency.
2. An Introduction to Statistical Process Control: This
course has been developed to introduce production operators,
supervisors and management to the basic concept of SPC, and its
role in controlling quality through improved process performance.
OFFICE SAFETY
1. Working with Display Screen Equipment: This course
covers all the key points regarding office environment,
workstations and the operator, using a tutorial style.
SALES
1. Ready to sell: This program concentrates on
preparation and making sure that you have the knowledge you need;
that you are prepared and make the best possible impression; that
you identify and target the customers with most potential, and
that you succeed in getting face to face with the right person
2. Staring to Sell: This program concentrates on the
crucial early stages of the call -- ensuring that you make an
effective presentation using appropriate language.
3. Sold: This concentrates on the final stages of the
call and after sales service--identifying and handling
objections; negotiation; closing the sale; developing a trusting
relationship and providing after sales service.
Learning Insights
Learning Insights bring the world of business and finance to
desktops. The products strategically combine applied financial
concepts; sound business practice and innovative learning
theories to help businesses rapidly increase their professional
performance.
Corporate Finance Advisor: The product is designed for
financial professionals who develop, influence, evaluate and
implement capital budgeting, financial policy and capital
structure decisions. It is relevant for mid-and-entry-level
professionals.
1) Operating Strategy: Valuing the company
Assess the operating plan
2) Financing Strategy: Designing Capital Structure
Evaluate pro forma effect on shareholder value
3) Ownership Strategy: Maximizing Shareholder Value.
Anticipate a strategic buyers perspective
The Derivatives Workbook: Product helps user understand
derivatives terms and concepts and obtain quick fair value
pricing for products used in real world risk management
applications.
Risk Insights: Product uses commentary, stories and case
studies related by 15 leading experts. Risk Insights begins with
foundational information and proceeds to more sophisticated
levels.
Capital Raising Alternatives: Provides financial
practitioners easy access to comprehensive information on the
full spectrum of capital raising instruments.
Xebec
All of their products are designed around a set of core values;
beliefs they have about customers, character and relationships.
They are committed to effective learning for the people who use
their courses for self development, and to results for those who
buy them.
COMMUNICATION SKILLS
1. Business Calls: Teaches employees how to build
effective business relationships which leave a lasting, positive,
impression. The emphasis is on doing and exploring using
case studies taken from a wide range of organizations.
2. Business Words: Will improve the efficiency of your
organizations written communications - and help avoid
misunderstandings that decrease productivity and hurt morale.
Checklists help pinpoint goals and assist students to be more
persuasive.
3. Business Communications: Helps employees do a better,
more productive job by listening with understanding, asking the
right questions, interpreting body language and getting their
point across more effectively.
4. Business Meetings: Through real-life scenarios this
course helps employees learn the secrets of contributing to and
running successful meetings.
MANAGEMENT SKILLS
1. Leading Teams: Gives employees opportunities to take
on the role of team leader through interactive simulations.
Students get practice and advice on motivating people, handling
conflict, setting goals and building a team culture.
2. Managing Tasks & Activities: Helps managers master
time management, project planning, delegation and problem
solving.
3. Managing Performance: Offers managers a system to
improve employee performance and motivation through a series of
practical steps that make appraisal a continuous process.
4. Coaching for Results: Shows managers how to help
employees improve performance and motivation. Through case
studies, students are shown how to set up a coaching relationship
and make it work.
FINANCE FOR NON FINANCIAL MANAGERS
1. Money in Business 1: Introduction to Business Finance
makes basic business finance concepts easy to understand for
anyone.
2. Money in Business 2: Managing Cash Flow for Profit
explains what cash flow is and why good management of cash flow
is so crucial.
3. Money in Business 3: Effective Budgeting leads
students through the entire budget process from preparation to
evaluation of options to follow-up.
CUSTOMER SERVICE
1. Customer Service Excellence 1: Getting ready for
Customers helps meet the challenge to assure that excellent
customer service permeates through the organization.
2. Customer Service Excellence 2: Successful Customer
Contact helps employees succeed with every customer interaction -
on the phone, in writing, or in person. The course is designed
to help employees CARE - Contact, Analyze, Respond and Exceed.
3. Customer Service Excellence 3: Excellence in Demanding
Situations explores a range of techniques employees can us to
solve problems and retain customers.
ORGANIZATIONAL COMMUNICATIONS
1. New Employee Orientation: helps provide employees with
basic information key to starting a new job (health and safety,
security, legal, customer service, written and oral
communications).
BUSINESS IN SIGHT
1. Marketing: helps executives and managers identify,
evaluate and satisfy customer needs.
2. Business Strategy: helps managers understand the art
of business strategy. It provides them with techniques to
analyze situations strategically, formulate options, and make
critical decisions. It also show them whats involved in
translating strategy into action.
Services