Business by Design Solutions
Customer relationship marketing and business management
consulting
OUR FOCUS
Business By Design Solutions is dedicated to increasing
profitability by helping you focus on customer relationships.
We are a consulting firm specializing in customer relationship
marketing vision, strategies and tactics, and we help implement
these plans for maximum effectiveness.
Turning the 'art of marketing' into the science of customer
relationships is what sets us apart from other marketing
consulting firms. The key to customer relationship marketing
involves changing the way your business looks at your
customers. It's about creating a long term strategy and vision
for how your company will interact with your customers--in
effect, a customer relationship philosophy--which will affect
all aspects of company operations, from product development to
promotion and sales. By running your business based on what
matters to your clients, you'll be in tune with the marketplace
that drives your profits.
WHAT BENEFITS WILL YOU GAIN?
Increased sales
Sharpened focus on business and marketing goals, objectives
and strategies
More cost-effective use of marketing and advertising funds
BACKGROUND
We have 18 years of marketing and sales experience in a variety
of industries, and specialized knowledge in customer
relationship marketing, so we know what it takes to prepare
business and market plans, product and market analyses, and how
to facilitate business meetings, brainstorming and other
creativity sessions.
Principal and owner Cathy Osborne has helped clients form
strategic plans for their whole business concept through her
abilities to 'think outside the box' combined with her business
expertise and intuition. Additional skills that contribute to
developing business vision include strong research, analysis,
and organizational skills. With her strength as a strategic
thinker, Ms. Osborne is an excellent facilitator and has helped
companies such as BC Tel, Telus and Bell Canada successfully
implement customer relationship marketing programs.
WHAT OUR CLIENTS SAY ABOUT US
'Cathy Osborne's 'Business by Design' methodology provided a
critical redirection in our online plans - and not a moment too
soon. When you're ready to commit large bucks it pays to take
that moment to ask yourself - 'is this what our customers really
want?' That's what Osborne did for us.'
CTV Digital Desk
'Very thorough and solid understanding of Customer Relationship
Marketing. Leaves no stone unturned when evaluating Customer
Relationship Marketing opportunities for her clients. Front
line experience with one of BC's best of breed CRM implementer
(Telus).'
Bryant, Fulton & Shee Advertising Inc.
'Cathy proved herself to be an expert, and an insightful
speaker. . . . Cathys business expertise prompted us to
request her return as a speaker for our next seasons round of
events. . . . has what it takes to draw in a crowd.'
BC Technology Industries Association
Company Details
Company Information
Cathy Osborne
Title:
Owner
Telephone:
(604) 469-4040
Fax:
(604) 469-4060
Email:
Click Here
Services
Management Consulting